Contact Centre Campaign

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Contact Centre Campaign

Contact Centre Campaign

The latest news on the contact centre campaign

20 Sep 2012 - Contact Centre Dispute - GEC agrees to recommend management offer to members

Following the excellent support for the strike on 13 August across Contact Centre Services (CCS), management agreed to re-enter negotiations with PCS.

19 Sep 2012 - PCS/CCS Contact Centre - Proposed Agreement

Please see below the full text of the PCS CCS contact centre proposed agreement that the DWP GEC is recommending CCS members accept.

Urgent information regarding real time officers and the campaign
PCS has recently learned that some misleading information has been given to staff in CCS concerning members who are real time officers.

PCS response to Contact Centre management site staff meetings
7 August 2012

Since PCS members democratically decided to resume the industrial action in Contact centres, management have started trying to apply pressure to staff prior to next Monday’s action.

PCS calls further strike on 13 August
1 August 2012

Censored Contact Centre Posters
14 June 2012

See the PCS posters here that CCS management has tried to ban.

Network Services Review - Final Report Published
17 May 2012

The final report from the Network Services Review has now been published.

PCS Reaches Interim Agreement on CCD Dispute
26 July 2011

At the end of months of talks with CCD management, and most recently a series of intensive discussions involving ACAS, PCS has now reached an interim agreement with management that we believe will form the basis of a final settlement of the dispute.

CCD Strike called for Monday 18 April 2011
08 April 2011

PCS asks every member in CCD to support the strike.

CCD strike ballot result
24 March 2011

Members vote overwhelmingly for strike action.

Contact Centre Campaign - Last Chance to Vote YES
21 Mar 2011

The ballot for the Jobcentre Plus Contact Centre strike closes on Thursday 24th March

PCS fighting office closures in CCD
17 March 2011

CCD management have announced a review of offices in CCD. The intention of the review is to close some offices. PCS opposes the proposed office closures – we don’t believe they are necessary and this is why...

Contact Centre Campaign - To improve conditions in CCD join PCS now
16 March 2011

We want as many members as possible to vote yes in the CCD ballot. We must send the strongest signal to management that life in CCD must change. CCD has the highest rates of sickness, and of staff leaving, anywhere in the DWP.

If you are not currently a PCS member we are asking you to join now and play your part in our campaign.

Vote YES for strike action in CCD
10 March 2011

All PCS members in CCD are now being balloted to make management listen to our demands for decent working conditions and improved customer service in CCD.

PCS fighting to end oppressive target culture in CCD
1 March

PCS is fighting to end the oppressive target culture in CCD. Whether it is Average Handling Times, the balanced scorecard or adherence to the schedule, arbitrary management targets make a misery of working life in CCD.

Demand an end to excessive monitoring in CCD
25 February 2011

As part of its CCD campaign PCS demands an end to excessive monitoring in CCD

Flexi-time - CCD members demand change
17 February 2011

Radical changes are needed to allow members in CCD access to real flexi-time. Despite long negotiations with CCD management PCS has not been able to secure the improvements that would allow CCD members to enjoy the benefits of real flexi-time.

Leaflet for wider public on DWP Contact Centre strike
19 January 2011

TPIP Dispute – Advice on taking strike action on 20/21 January
19 January

CCD management have written to staff on the 7 TPIP sites saying that only staff included in the strike ballot are eligible to join the strike action this week. Management added that any unauthorised absence may lead to disciplinary action.

Campaign for better working conditions in CCD, now is the time for action
13 January 2011

An update on the contact centre strike for members in non-TPIP offices

TPIP Dispute - Speakers brief
13 January 2011

A speakers brief is available for use at the 7 TPIP sites

TPIP talks end without agreement - GEC calls 2 day Strike 20 & 21 January
11 January 2011

For the past 3 weeks PCS has been in intensive talks with CCD management seeking to reach an agreement that would prevent the need for industrial action.